Data access consent – Notion Help Center (2024)

Data access consent – Notion Help Center (1)

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Notion employees will only ever access your data for the purposes of troubleshooting problems or recovering content on your behalf, after hearing from you via email or in-app support chat with a request for help. Here's how you can grant access consent🚪

For more information about Notion's security practices, and how your data is stored on our servers, please refer to our Security & privacy article. Below, you'll find instructions for how to grant Notion's support team consent to access your account.

Data access consent on desktop

Allow data access

When chatting with Notion support via email or in-app chat, you may be asked for consent to access your account, in order to help with troubleshooting or recovery.

Navigate to Settings & members at the top of your left-hand sidebar, then My account.
Scroll down to the Support access section and click Allow support access.

Data access consent – Notion Help Center (2)

Revoke data access

After you've granted access, Notion's support team will have permission to access your content for 28 days, or until you revoke this access. This timeframe will be visible in-app.

To revoke access at any time:

Navigate to Settings & members at the top of your left-hand sidebar, then My account.
Scroll down to the Support access section and click Revoke access.

Data access consent on mobile

Open the sidebar by tapping the ☰ icon in the top left-hand corner
Scroll down and click Notifications & settings at the bottom of the sidebar.
Navigate to the Support access section.
- Tap Allow support access to grant temporary access to your account.
- Afterward, tap Revoke access at any time to revoke access to your account.