A personalised welcome letter is printed and kept on the guest room to greet and welcome the guest to the hotel. Usually, it is signed by the General Manager of the hotel manager.
Nowadays in hotels where the property management systems are interfaced to the in-room entertainment system, welcome messages can be automatically displayed to the guest TV when they check in to their room.
Download from the below available sample welcome letter template and customise it as per your hotel's address, logo, address, facilities and features before placing it to the guest
Sample Guest Welcome Letter Format 1
Hotel Name
Address,
T +99-999-9999999, F +99-999-9999999
E: admin(at)setupmyhotel.com, W: www.setupmyhotel.com
Date: 01/12/2019
Dear (Guest Name),
We are delighted that you have selected our hotel.
On behalf of the entire team at the Hotel Name, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable.
The hotel offers a selection of business services and facilities which are detailed in the booklet, placed on the writing-table in your room.
Should you require any assistance or have any specific requirements, please do not hesitate to contact me on extension ( 9999 ).
With best regards /Yours sincerely,
Hotel Manager
Sample Guest Welcome Letter Format 2
(Date)
(Full Guest Name)
Room : (Room Number of guest )
Dear Mr / Mrs. ( Guest Salutation and Guest Name)
Welcome to ( Your Hotel Name ). On behalf of all my staff, I hope you will be having a wonderful stay here.
Management and staff are pleased to be your hosts. I look forward to demonstrating services and skills distinctive and special to (Your Hotel Name), which is fully equipped with fine dining, Spas, business centre and Health club facilities to cater to our guests.
At ( Your Hotel Name ), we promise to serve you better. We want to be attentive and sensitive to your needs. We also seek to be innovative in meeting and also exceeding your expectations.
Should you require any additional help or information during your stay with us, please do not hesitate to contact our Duty Managers at their desk in the lobby or dial extension #9 from your room.
May I take this opportunity to thank you for having chosen the ** Hotel and we look forward to serving you again in the near future.
Yours sincerely,
General Manager
>> Download this Welcome Letter Sample ⇓
Sample Hotel Guest Welcome Letter format 3 - For Pre-opening Hotels
HOTEL NAME
ADDRESS
Date:
Dear (Guest Name),
Welcome to setupmyhotel ( Mention your hotel name)
We are delighted to have you with us and look forward to making your stay most comfortable.
For your information, we are still in a ‘Soft Opening’ Stage with the official opening scheduled for later this year.
You may thus experience some inconvenience during your stay, not really the standards we are known for, but please be assured that this is a very temporary situation and every effort is being made to rectify the same at the earliest.
Hence while requesting you to bear with us, we would also greatly appreciate hearing from you about the same. Your comments are vital for us in our endeavour to continuously exceed guests expectations in all aspects of our services.
Last but not least, on behalf of my entire team, I thank you for choosing to stay at (Mention your hotel name) and hope that you will not hesitate to call on myself or Front desk at Extension ( Mention extension no) for any assistance you may require.
Yours sincerely,
General Manager
>> Download this Welcome Letter Sample⇓
Sample Guest Welcome Letter Format 4
( Date )
(Full Guest Name)
Room : (Room Number of guest )
Dear Mr / Mrs. ( Guest Salutation and Guest Name)
Welcome to (Your Hotel Name)!
Thank you for choosing (Your Hotel Name) which offers a blend of Eastern and Westernhospitality in an atmosphere of timeless elegance, beyond comfortable and stylish rooms, unmatched Sea view.
it’s the people of (Your Hotel Name) who will make your experience truly exceptional.
Our all rooms are equipped with conveniences like air-conditioning, satellite TV, DVD, mini-bar, IDD telephone, a writing desk, a fax machine, high-speed internet access and a radio with an alarm clock.
Additionally, each room has smoke detectors and sprinklers.
The large bathrooms feature a separate toilet, a shower and a bath.
Our Hotel has Four non-smoking floors and Baby cots are also available with a surcharge.
Should you require any additional help or information during your stay with us, please do not hesitate to contact our Duty Managers at their desk in the lobby or dial extension #9 from your room.
Wish you a pleasant staying, thank you
Best regards,
Hotel Management
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Sample Guest Welcome Letter Format 5
Dear Guest,
It is our pleasure to welcome you to (Your Hotel Name). Whether you are travelling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you with a room that is clean and comfortable, with friendly attentive service at a value-conscious price.
If at any time you have a suggestion on how to improve our service to you, please just let us know. (We wouldn't mind if you recognized any one of our star performers either!) If you have a problem while staying with us, please contact me directly on my extension “99” immediately so that we have the opportunity to correct the situation.
We want you to enjoy every day of every stay so we pledge to your our service guarantee. The professional and friendly staffs at (Your Hotel Name) are committed to making your stay both enjoyable and comfortable.
Thank you for choosing (Your Hotel Name) again. We trust your stay will be enjoyable and hope that you continue to use our Hotel for your lodging needs in the near future. We look forward to serving you on your next trip. Thank you!
Sincerely,
Your Full Name
Front Office Manager
Your Hotel Name
Address
T +99-999-9999999
F +99-999-9999999
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
W: www.setupmyhotel.com
>> Download this Welcome Letter Sample⇓
Sample Guest Welcome Letter Format6
01/01/2012(Mention Date)
#(Room Number )
Dear Mr / Mrs ( Guest Name )
A very warm welcome to (Mention your Hotel Name). It is indeed a pleasure to have you staying with us.
The Management and staff are pleased to be your hosts. I look forward to demonstrating services and skills distinctive and special to (Mention your hotel name), which is fully equipped with fine dining and business facilities to cater to our guests.
Our well-trained staffs eagerly await to serve and provide you with a truly memorable stay at our hotel.
Being an Executive floor guest entitles you to be recognized as our important guest and we want to ensure that the service you receive is as you deserve. Hence, should you require any assistance, please do not hesitate to ask, as it will always be a pleasure to be served to you.
May I take this opportunity to thank you for having chosen ( Mention your Hotel Name ) for your current stay at ( Mention the city name ).
Yours sincerely,
General Manager
>> Download this Welcome Letter Sample⇓
Sample Guest Welcome Letter Format7
Dear Guests,
I would like to extend to you a very warm welcome. On behalf of our [Your Hotel Name] team, we are delighted to have the opportunity to serve you and share the light and warmth of hospitality that [Your Hotel Name] was founded.
[Write About your city] [City Name]is a city with a colourful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. [City Name] is a hub for amusem*nt parks and entertainment attractions as well as a business hub where some of the most innovative minds meet to host conventions and special events. In the middle of all this is our hotel, [Your Hotel Name].
Please allow me to introduce our facilities. On level one, we are pleased to offer our lobby lounge, Mix Lounge, serving a wide variety of beverages and lunch after 11 a.m., and Mix Restaurant offering a delicious breakfast buffet in the morning and an exceptional dinner menu.
Our Health Club + Spa is located on the lower lobby level, and feature a 10,000-square foot gym, spin room, basketball court and saltwater pool. For your business needs, we offer a Courier Center on level one across from Guest Services. As a courtesy to our guests, the hotel provides complimentary high-speed Internet access in the Mix Lounge area.
May I also take the opportunity to introduce you to our [Your loyalty program name] Program that can be used at any [Your Hotel Name] property worldwide. For more information please feel free to talk to one of our associates at the front desk. Membership to the program is free.
In the meantime, please feel free to contact the front desk, duty manager or myself if there is anything we can do to make your stay more pleasurable.
We hope that you will have a memorable and productive stay with us.
Yours in service,
[Hotel Manager Name]
